TERMS AND CONDITIONS OF OUR RETREATS.
Deposits and Payment
Any deposits from you are non-refundable. Price of tours can only be guaranteed once we receive full payment. Upon your provision of your payment information, you are authorizing us to make the payment arrangements and contract with the corresponding Suppliers.
Our general practice is to send information and documents to our customers electronically and via text messages whenever possible.
Cancellations and Changes
Your contract with your Suppliers may allow them to cancel or amend bookings. As your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply. We have no control over airline schedule changes and accommodation and accept no liability for costs which may arise as a result of such changes.
Liability - As Mandala Magic is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.
Force Majeure - Mandala Magic shall not be liable for any loss or damage incurred by you as a consequence of Mandala Magic or any of the suppliers being unable to perform its obligations under your contract(s) due to the unusual or unforeseeable circumstances (a “force majeure event”) beyond the control of the party affected by the force majeure event.
Travel Insurance - Mandala Magic incists that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.